Design your own Tile - Building audiences
Saturday, February 2nd, 2008
by Terry Makewell, National Museums Online Learning Project (Victoria & Albert Museum)
One of the main linchpins for the new Web 2.0 world is user generated content. As I mentioned in a previous post this is moving away from the read only web to a read/write web environment where the user really becomes part of the experience. They are no longer just a passive viewer of the content. They are adding to it and even creating if from scratch.
Within the museum sector many different websites have been created with the aim of getting the user to participate. There are numerous degrees to the model of participation. These range from users commenting, tagging or taking part in forums through to the sole creation of content on websites through bespoke methods or blogs.
One thing that is always difficult, if not impossible, to estimate is the size of user uptake. The ‘if we build it they will come’ mentality has been consigned to the pages of web history. When building a site that calls for user participation it is important to understand what are the star features that will get your users in and using it. The trouble is that it is often very hard to know what these are. The audience is constantly changing and evolving and what they want and what they have come to expect is constantly changing and evolving. Each new website raises the bar slightly higher.


